Topics:

1. Professional communication strategies:

- Training on verbal and non-verbal communication skills for diverse patient scenarios.

- Utilize courteous communication effectively

- Patient types and how to deal with them

2. Compassionate care to gain patient satisfaction:

- Building capacity for authentic communication with the patients & visitors.

3. Deal with difficult situations effectively and smoothly:

- Real-case scenarios to practice the problem-solving skill

4. Enhance Personal Wellness to Improve Care:

- Learn to build emotional resilience and adjust mental perspectives to provide compassionate care to patients.