Course Objectives:

• Know all basic information & requirements needed for passing the international exam of CPHQ, Information about the exam degrees & main chapters of Janet Brown Handbook of Healthcare Quality which is the main resource for studying & preparing for the CPHQ Exam.
• Learn basics of quality, quality management & total quality management, definitions, aspects, Dimensions, development, revolution & modern applications in healthcare organizations.
• Acquire skills in leadership & people management in TQM, Leadership styles & applications In leading teamwork in quality departments.
• Discover the main functions of the quality department & relations with other departments.
• Know the basics of Risk management in healthcare organizations.
• Acquire skills in Utilization management in hospitals.
• Learn financial management related to quality costs.
• Study Case Management & Care Coordination
• Learn the essentials of Patient Safety, International Patient Safety Goals & how to avoid medical errors.
• Learn fundamentals of Performance management, Concepts of Performance Improvement, and different approaches to Performance improvement in hospitals.
• How to put guidelines & clinical pathways, how to review credentials & privileging.
• Study basics of Accreditation & journey of hospital preparation for accreditation.
• Learn the basics of Information management & statistical methodologies.
• How to use different models of display charts & quality tools.
• Acquire skills in People management, change management & team motivation.
• How to apply different Quality tools in Different types of Quality projects in hospitals